Refund & Returns Policyسياسة الاسترجاع والاستبدال

We want you to be happy with your purchase. This policy explains when and how you can return items and receive a refund.

0114-day returns

You may return most items within 14 days of delivery for a refund or exchange, provided they are unused, in original condition, and in their original packaging with all accessories.

02Non-returnable items

For hygiene and licensing reasons, some items cannot be returned once opened — including software licenses, activated subscriptions, and custom-configured hardware — unless they are defective.

03Faulty or damaged items

If an item arrives faulty, damaged, or not as described, contact us within 48 hours of delivery. We will arrange a free replacement or full refund, including any delivery charges.

04How to start a return

Email Sales@techspoteg.com or message us on WhatsApp with your order number and the reason for return. Our team will guide you and arrange collection or drop-off.

05Refund method & timing

Approved refunds are issued to your original payment method (or as store credit / cash for cash-on-delivery orders) within 7–14 business days of us receiving and inspecting the returned item.

06Return shipping

For change-of-mind returns, return shipping is the customer's responsibility. For faulty or incorrect items, Tech Spot covers all shipping costs.

07Warranty claims

Items still under manufacturer warranty are handled as warranty repairs/replacements rather than returns. Contact us and we'll manage the process for you.